Exchange and Return

You can exchange items up to 30 days after receiving your order. You can return items for a refund within 14 days of receiving your original order.

To be eligible for a return, your item must be unused and in the same condition as when you received it and in the original packaging without damage. We reserve the right to refuse a return.

Some items cannot be exchanged or returned, including but not limited to:

• Engraved Products
• Shoes with signs of wear
• Items with removed tags

Please Note

Please be observant when trying on bought shoes and make sure you try them on a soft and smooth surface, preferably a soft carpet. If the shoes have marks and scratches on the sole or too visible creases on the upper part they will not be eligible for a return.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error cannot be exchanged or returned.

Responsibility

Returned items are your responsibility until they reach us. Please make sure they are packed up properly and can't get damaged during transport. If the shoe box is damaged we reserve the right to charge a repackaging fee.

Country / Region Return Cost

Sweden Free. 10 € for sale items.

Norway Free. 10 € for sale items. 

Denmark Free. 10 € for sale items. 

Germany 10 €

Rest of EU 10 €

Switzerland 10 €

United Kingdom 10 € 

United States 12 €

Canada 12 €

Rest of World 30 €

For customers in the EU, EEA, UK, US and CA:

If you would like to exchange an item, you can send un an email including the number of order and the registered email.

Contact us 

For customers outside the EU, EEA, UK, US and CA:

If you wish to exchange or return your order, from there you can submit your request by email. You must cover the return and/or exchange shipping yourself, or contact our support to arrange for a shipping label for $30.

Contact us