We ship from (Naples) Italy.

Since we handle our orders quickly, chances are that your order is already being packaged by our warehouse and being prepared for shipping.

If you need to cancel your order, please get in touch with ; us, and we will try our best to handle your request.

Please refer to our Shipping and Delivery page.

Please refer to our Shipping and Delivery page.

SHALAPI does not charge any additional fees, but we don't cover import/custom fees. Check with your local customs office for more information.

For customers in the EU, EEA, UK, US and CA

If you would like to exchange an item, you can send un i an email including the number of order and the registered email.

Contact us

For customers outside the EU, EEA, UK, US and CA:

If you wish to exchange or return your order, from there you can submit your request by email. You must cover the return and/or exchange shipping yourself, or contact our support to arrange for a shipping label for $30.

Contact us

Your refund is processed aproximately 7 business days after we have received your return shipment.

Return shipping normally takes between 3-5 business days, making the total wait time up to 12 business days.

You can exchange items up to 30 days after receiving your order. You can return items for a refund within 14 days of receiving your original order.

To be eligible for a return, your item must be unused and in the same condition as when you received it and in the original packaging without damage. We reserve the right to refuse a return.

Some items cannot be exchanged or returned, including but not limited to:

• Engraved Products
• Shoes with signs of wear
• Items with removed tags

Please Note

Please be observant when trying on bought shoes and make sure you try them on a soft and smooth surface, preferably a soft carpet. If the shoes have marks and scratches on the sole or too visible creases on the upper part they will not be eligible for a return.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error cannot be exchanged or returned.

Responsibility

Returned items are your responsibility until they reach us. Please make sure they are packed up properly and can't get damaged during transport. If the shoe box is damaged we reserve the right to charge a repackaging fee.

Country / Region Return Cost

Sweden Free. 10 € for sale items.

Norway Free. 10 € for sale items. 

Denmark Free. 10 € for sale items. 

Germany 10 €

Rest of EU 10 €

Switzerland 10 €

United Kingdom 10 € 

United States 12 €

Canada 12 €

Rest of World 30 €

The fit that someone prefers is very subjective, but a rather snug fit from the start is generally ideal. The leather will stretch, and adapt to the shape of your feet.

Make sure that you fill out your shoes completely at the widest part of your shoe, since you will get a lot of excess creasing if this area is too spacious.

You want to have a bit of excess space inside the toe box since that area won't adapt to your feet due to the hard counters in the toe cap.

Lace the shoes properly when trying your shoes. This will prevent your heels from sliding up and down. The lacing of the shoe should preferably not be fully closed, as this won't allow you to tighten the laces. The size of the opening varies from person to person, but it should be between 0.5-1.5 centimeters open.

USE OUR SIZE GUIDE

ALREADY HAVE A PAIR OF SHALAPI?

If you already have a pair of well fitting Shalapi shoes, we recommend you to choose the same size on all our models.

BUYING YOUR FIRST PAIR OF SHALAPI?

If you are planning to buy your first pair of Shalapi shoes, we recommend you to first check out our our size guide. You can also e-mail us at info@shalapi.it, and let us know what shoe brands, lasts and sizes you currently wear. We will then recommend you a size accordingly.

A last is a plastic or wooden mold that will give the shoe its shape. The piece of leather is pulled over the last, and is then left to form after it. A wider last equals a wider shoe, and vice versa.

Want to read more about our lasts? Visit our last guide!

In cases where a certain style has run out in a size, we offer the ability to have a pair crafted on demand. This i means that we will produce the shoes and send them to you.

Made-To-Order is our concept where you can be a part of the design process. Choose a shoe from our existing line and show us your take on it.

Book a physical appointment by calling our Napoli office at +39 328 907 7908.

OFF/MTO orders can be cancelled, as they are part of our normal SKU offering. Please email us at : info@shalapi.it and request a cancellation.

Made-To-Order

Since your order is custom made according to your specifications, we are unable to offer order cancellations.

Depending on our current delivery estimates, your shoes i will take between 7 and 8 weeks to produce and delivered to you.

Call our office on +39 328 907 7908 and our experts will help you find a time.

• Use shoe trees to ensure that your shoes maintain their shape.
• Brush off superficial dust and dirt after each wear, and rotate your shoes to prevent wearing the same

pair two days in a row.

• Polish your shoes regularly to keep the leather soft and subtle. We recommend using Saphir Crème Pommadier. You can either apply it with an

application brush, or a polishing cloth. Buff off excess shoe cream using a horsehair brush.

• Apply a thin layer of wax over the shoe for extra protection and shine. We recommend using Saphir Pâte de Luxe. Buff to a shine using a horsehair brush.
• Also you can looking for Videos on Youtube to explaining how to take care of your shoes?

• Waterproof your new shoes by using Saphir Super Invulner.
• Use shoe trees to ensure that your shoes maintain their shape.
• Regularly use a suede brush to lift up the hairs, and remove surface dust and dirt.
• To completely renovate your suede shoes, we recommend using a suede shampoo to thoroughly clean them. Mix 1 part Saphir Omninettoyant Cleanerwith two parts water, and work the mixture into the suede using a dauber brush. Rinse off excess shampoo, and let dry for 24 hours.
• When dry, lift up the hairs using a suede brush, and then use a pigmented spray to enrich the color and restore the luster. We recommend using the Saphir Renovateur Spray. Finally, waterproof by using Saphir Super Invulner.
• Also you can looking for Videos on YouTube forexplaining how to take care of your shoes?

• Wipe off your shoes with a damp cloth to remove dirt.
• Use shoe trees to ensure that your shoes maintain their shape.

All of our shoes are produced in (Naples) Italy. We mainly have a factory for our dress shoes and another for our casuals, with a few exceptions.

We have our factories carefully to ensure they produce all shoes with a high attention to detail.

That depends on how you are planning on wearing your shoes.

The leather sole gives a classic, slightly thinner and more elegant look but will wear out a bit faster. Especially

when subjected to a wetter climate.

The half rubber sole will last a bit longer and will also protect you better worn in wet conditions. It still gives an elegant look, while being a bit more robust.

All taxes and duties are included in the total price shown at checkout.

All taxes and duties are included in the total price shown at checkout.

All taxes and duties are included in the total price shown at checkout.

Shalapi does not cover VAT and additional fees.

All taxes and duties are included in the total price shown at checkout.

Orders worth below $800 fall under the Free Trade Agreement between the EU and the US, and do not receive any additional fees.

For orders over $800, Shalapi does not cover VAT and additional fees.

Shalapi does not cover VAT and additional fees.